Dbt99 FAQ — All your questions answered in one place

KYC (Know Your Customer) is the identity verification process. It is required to maintain a secure platform and prevent money laundering. Before your first withdrawal, you will need to upload a photo of your national ID or passport. Verification is typically completed within 1–24 hours.

On the login page, click the "Forgot your password?" link. Enter your registered email address and a reset link will be sent to you. Click the link to set a new password. If you don't receive the email, check your spam folder or contact support.

No. Each person is allowed only one account. Having multiple accounts violates our Terms and Conditions, and if detected, all associated accounts will be closed. If you already have an existing account, please log in with that.

Contact support via live chat or email. You will be informed of the reason your account has been suspended. The issue can usually be resolved by completing identity verification or providing additional information. Most cases are resolved within 24 hours.

The minimum age to register and play on dbt99 is 18. Age is verified during the KYC process. Accounts belonging to minors will be permanently closed.

You can update your phone number and certain details from your profile settings. For sensitive information such as your name or date of birth, please contact support — identity verification will be required.

Contact support and request a permanent account closure. You will be given the opportunity to withdraw any remaining balance before the account is closed. For self-exclusion, please visit the Responsible Gaming page.

Deposits on dbt99 can be made via Mobile Banking or direct bank transfer. The relevant account numbers and instructions for each method are available in the Cashier section. Make sure to include the correct reference number.

The minimum deposit generally starts from BDT 500. Maximum limits may vary depending on the payment method and account type. For the latest limits, check the Cashier section or contact support.

When a deposit is submitted with the correct details, it is usually credited to your account within 5–15 minutes. In some cases, bank processing may take up to 30 minutes. If there is a delay, contact support with a screenshot of your payment.

For verified accounts, withdrawals are generally processed within 30 minutes to 2 hours. Bank transfers may take slightly longer. If KYC verification is not complete, your first withdrawal may take additional time.

dbt99 generally does not charge any fees for withdrawals. However, your bank or mobile banking provider may apply their own charges. Check the Cashier section for the most up-to-date information.

Wait 30 minutes. If the funds still have not arrived, take a screenshot of the payment clearly showing the transaction ID, amount, and time. Contact us via live chat with that screenshot and we will resolve it promptly.

Bonus balance cannot be withdrawn directly. Once you have met the required wagering amount (rollover conditions), the bonus balance converts to cash and becomes withdrawable. Each bonus has its own terms — see the promotions page for full details.

No. For security reasons, withdrawals can only be made to your own verified bank account or Mobile Banking number. Withdrawal requests to third-party accounts will be declined.

Live betting lets you place bets in real time while a match is in progress. Odds update moment to moment and you can bet on various in-game events. Go to the Sports section, click the "Live" tab, select a live match, pick your market, and enter your stake.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can close your bet before the match ends. The cash out amount depends on the current odds and your original stake.

Bets on officially cancelled matches are generally voided and the full stake is returned to your account. For parlays with multiple selections, the cancelled selection is removed and the remaining selections are recalculated.

dbt99 uses decimal odds. For example, a 100 BDT bet at odds of 1.50 returns a total of 150 BDT on a win (50 BDT profit). Higher odds mean a lower chance of winning but a larger payout. Odds update in real time.

Yes, you can combine multiple matches in a parlay or combo bet. If all your selections win, the odds are multiplied together to calculate your payout. Parlay bets offer much higher returns, but every single selection must be correct.

Winnings are usually credited to your account within 5–30 minutes after the match ends. Some delay may occur while results are being confirmed. Live bets are typically settled faster.

The minimum bet amount is generally BDT 20, though this may vary by market and event. Specific minimum odds may apply when using a free bet.

In Live Casino, you play with real dealers streamed live from a professional studio. Choose from a variety of games including baccarat, roulette, and blackjack. It's the closest experience to playing at a real casino — all delivered through live video.

RTP (Return to Player) is the percentage of total wagers a game pays back to players over the long run. For example, a 96% RTP means that for every 100 BDT wagered, players receive an average of 96 BDT back. A higher RTP is generally more favorable for players. The RTP for each game is listed in its information section.

Yes, many slots and table games are available in free demo mode, which is a great way to learn the rules and practice strategies. However, Live Casino games do not offer a demo mode — real money play is required.

Yes. All our games are powered by an RNG (Random Number Generator) that is independently audited. This system ensures every outcome is completely random, and no one can predict or influence the results in advance.

If your connection drops mid-round, the result is saved on our servers. When you reconnect and re-enter the game, you will see the correct outcome. If you notice any discrepancy, please contact support.

New games are added every week. Visit the "New" tab or "New Arrivals" section in the game lobby to see the latest additions. The promotions page also features special offers tied to new game releases.

Your welcome bonus is automatically credited to your account when you make your first deposit after registering. Some promotions may require a promo code — check the promotions page for the latest codes. A minimum deposit amount must be met to qualify for the bonus.

Rollover means you must wager a specified amount before you can withdraw your bonus. For example, with a 10x rollover on a BDT 100 bonus, you need to place BDT 1,000 in bets. Once the rollover is complete, the bonus converts to cash. You can track your progress in the account dashboard.

Regular members can enjoy weekly or monthly cashback offers. A percentage of your net losses over a specified period is returned as cashback. Credit may be applied automatically or require a manual claim depending on the offer — see the promotions page for full details.

Once a free bet is credited to your account, the free bet option will appear on your bet slip. If your free bet wins, you receive the profit only — the original stake is not returned. Free bets have an expiry date, so make sure to use them before they expire.

Any unused bonus balance is automatically forfeited once it expires. If the rollover is incomplete, both the bonus and any winnings earned from it will be cancelled. Use your bonuses on time and always read the terms and conditions.

The welcome bonus can only be claimed once. However, regular members can enjoy ongoing promotions such as reload bonuses, cashback, and free bets. Check the Promotions page for all active offers.

Yes. We use 256-bit SSL encryption, and your personal information is never shared with third parties — except where required by law. Please read our Privacy Policy for full details.

Change your password immediately and notify support. We will temporarily lock your account and investigate. The issue will be resolved through email or phone verification. Any suspicious transactions will be reviewed.

Go to Account Settings > Security. Enable "Two-Factor Authentication." You will receive a one-time OTP on your phone each time you log in. Once active, no one can access your account even if they know your password.

dbt99 will never ask for your password, PIN, or OTP via email, SMS, or phone. Always verify you are on dbt99.onl before proceeding. Do not click on unfamiliar links. If you suspect fraud, contact our support team immediately.

Under our privacy policy, you have the right to request access to or deletion of your data. However, certain information may be retained for a specific period due to legal requirements. For more details, read our privacy policy or contact support.

You can reach our support team via live chat or email. Live chat responses typically take 5–10 minutes. Emails are answered within 2–4 hours. All our support agents can assist you in Bengali.

Our support team is available 24 hours a day, 7 days a week — including Eid and other public holidays. Feel free to reach out any time you need assistance.

For any complaints, please send a detailed email including your account information, the date and time of the incident, and any relevant screenshots. We will send an initial response within 24 hours and follow up with a resolution after investigation.

If you cannot find your answer here, ask our support team directly via live chat. Our agents can assist you in English with any question. Your questions also help us improve and expand the FAQ.